Christine Dunnells

630 Cramm Road, Parsonsfield, Me 04047 | 207-432-3538 | christinedunnells@chrissyspcrepair.com

Professional Summary

Self-motivated Computer Technician with 7 years plus in software installation, upgrades, updates, and hardware replacement and repairs. Specializes in virus removal and performance tweaks. Seeks a role offering opportunities for long term professional growth and development.

Education

AAS in Information Technology | Aug 2018 | Southern Maine Community College
  • Major: IT
  • Related coursework: Linux Administration, Routing & Switching, Virtualization Fundamentals, Microsoft Client Operating Systems, Fundaments of Network Security, Project Management, Database Fundamentals, Windows Server and Active Directory, and Website Production.

Skills

  •  Excellent problem-solving abilities
  •  Desktop and laptop repair
  • Hardware/Software upgrades
  • Anti-virus solutions
  • Data backup and retrieval
  •  Help Desk Support Specialist
  •  Remote access technology
  • Strong communication skills
  • Website Maintenance
  •  Basic Networking
  • Excellent attention to detail
  •  Active Directory environments

 Experience

Help Desk Support Specialist II| SMCC | Sept 2015-Oct 2017
  • Provided base level IT support to non-technical personnel within the business.
  • Resolved problems with malfunctioning products.
  • Researched, troubleshot and resolved complex problems independently.
  • Installed software, modified and repaired hardware, and resolved technical issues.
  • Used ticketing systems to manage and process actions taken.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Built and provided basic end-user troubleshooting and desktop support on Windows and some Mac systems.
  • Created documentation that empowered and enabled user community.
Owner | Chrissy’s PC Repair | 2011-Present
  • Resolve computer hardware and software, printing, installation, email, and operating systems issues.
  • Repair and replace hardware, including hard drives and motherboards.
  • Installed system software, including drivers, operating system updates, and software programs.
  • Ordered necessary supplies and parts to repair malfunctioning hardware.
  • Restore data, operating systems, files, documents and drivers.
  • Repair Dell, HP, Gateway, Toshiba, Sony, Compaq, Acer, and Asus computers.
  • Resolve virus and malware issues with a 98% success rate.
  • Performed system upgrades, including hard drive, RAM, and CPUs.
  • Retrieve and back up data from dead hard drives.
  • Perform operating system updates, driver updates, and software program updates, including Flash, Java, and browsers.
  • Repair of some smart phone devices, including replacement of IPhone screens.
  • Design basic websites, including ongoing updates and maintenance.
  • Provide on-site service to local clients.
  • Utilize Remote Desktop help to my customers.
  • Perform system cleanups to achieve better performance.

References upon request.